How can we help you?
Find answers in our documentation, browse FAQs, or get in touch with our support team. We're here to help you succeed.
Average response time: 5 working days
Frequently Asked Questions
Quick answers to questions you may have
How do I connect my exchange account to Finterion?
To connect your exchange, navigate to Dashboard > Accounts and click 'Add Account'. Select your exchange (Binance, Coinbase, Bitvavo, or Crypto.com), then enter your API keys. Make sure to only grant trading permissions - never withdrawal permissions.
What exchanges does Finterion support?
We currently support Binance, Coinbase, Bitvavo, and Crypto.com. We're constantly working on adding more exchanges based on user demand.
How do I subscribe to a trading bot?
Browse our marketplace to find a trading bot that fits your strategy. Click on the bot to view its performance metrics, then click 'Subscribe' to add it to your portfolio. You'll need a Premium subscription to access our curated collection of bots.
Is my money safe with Finterion?
Your funds always stay on your exchange - Finterion never has access to withdraw your funds. We use read-only and trade-only API permissions. Your API keys are encrypted and stored securely.
Can I cancel my subscription anytime?
Yes, you can cancel your Premium subscription at any time from your account settings. You'll continue to have access until the end of your billing period.
How do I track my portfolio performance?
Your dashboard provides real-time insights into your portfolio performance, including charts, profit/loss metrics, and detailed trade history. You can view performance by individual bot or across your entire portfolio.
What happens if a trading bot makes a loss?
Trading bots execute strategies based on market conditions, and like any investment, there's risk involved. We recommend diversifying across multiple bots and only investing what you can afford to lose. Always review a bot's historical performance before subscribing.
How do I become an algorithm developer?
If you're interested in creating and selling trading bots on Finterion, visit our Developer Portal to learn about our API, submission guidelines, and revenue sharing model. We provide comprehensive documentation and support for developers.
Still need help?
Our support team is available to assist you with any questions or issues. We typically respond within 5 working days.
Email us at help@finterion.com