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How can we help you?

Find answers in our documentation, browse FAQs, or get in touch with our support team. We're here to help you succeed.

Average response time: 5 working days

Documentation

Browse our comprehensive guides and API documentation to get started quickly.

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FAQ

Find quick answers to commonly asked questions about Finterion.

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Community

Join our Discord community to connect with other traders and get help.

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Email Support

Can't find what you're looking for? Our team is ready to help.

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Frequently Asked Questions

Quick answers to questions you may have

To connect your exchange, navigate to Dashboard > Accounts and click 'Add Account'. Select your exchange (Binance, Coinbase, Bitvavo, or Crypto.com), then enter your API keys. Make sure to only grant trading permissions - never withdrawal permissions.

We currently support Binance, Coinbase, Bitvavo, and Crypto.com. We're constantly working on adding more exchanges based on user demand.

Browse our marketplace to find a trading bot that fits your strategy. Click on the bot to view its performance metrics, then click 'Subscribe' to add it to your portfolio. You'll need a Premium subscription to access our curated collection of bots.

Your funds always stay on your exchange - Finterion never has access to withdraw your funds. We use read-only and trade-only API permissions. Your API keys are encrypted and stored securely.

Yes, you can cancel your Premium subscription at any time from your account settings. You'll continue to have access until the end of your billing period.

Your dashboard provides real-time insights into your portfolio performance, including charts, profit/loss metrics, and detailed trade history. You can view performance by individual bot or across your entire portfolio.

Trading bots execute strategies based on market conditions, and like any investment, there's risk involved. We recommend diversifying across multiple bots and only investing what you can afford to lose. Always review a bot's historical performance before subscribing.

If you're interested in creating and selling trading bots on Finterion, visit our Developer Portal to learn about our API, submission guidelines, and revenue sharing model. We provide comprehensive documentation and support for developers.

Still need help?

Our support team is available to assist you with any questions or issues. We typically respond within 5 working days.

Email us at help@finterion.com